Frequently Asked Questions

Everything you need to know about your beauty journey with us.

How do I find the right shade of brow product?

We recommend matching your brow product to your hair's undertone. For a natural look, choose a shade one to two tints lighter than your hair color; for a bold look, go one to two tints darker.

Does Anastasia Beverly Hills test on animals?

No, we are a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.

What is your return policy for opened products?

We want you to love your purchase. If you are not satisfied, you can return gently used products within 30 days of the purchase date for a full refund, excluding shipping costs.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for eligible orders.